DISCOVER THE SABLE8

Frequently Asked Questions

How much is UK delivery?

Standard UK delivery is £4.99, or free on orders of £75 or more.

All orders are sent via Royal Mail Second Class.

How long will my order take to arrive?

Orders are dispatched within 3–4 working days.

Once dispatched, Royal Mail Second Class delivery usually takes around 3–5 working days.

Please allow for both the dispatch and delivery time when placing your order.

Do you offer express delivery?

Not at the moment. All Sable8 orders are sent via Royal Mail Second Class.

Do you ship internationally?

Sable8 currently ships within the UK only.

Can I cancel or change my order?

We’re unable to cancel orders before dispatch.

If you’ve entered an incorrect delivery address or need help with an order, contact us as soon as possible at studio@sable8.co.uk. We can’t guarantee changes once an order has been placed, but we’ll do our best to help.

What is your returns policy?

You can return an item within 30 days of receiving your order.

Items must be unused and returned with the original tags attached.

Customers are responsible for the cost of return postage.

For full details, please see our Returns & Refunds Policy.

Do you offer exchanges?

We don’t currently offer direct exchanges.

If you’d like a different size, colour or item, simply return your original order for a refund and place a new order.

How do Sable8 items fit?

Sable8 pieces are generally true to size.

If you prefer a closer fit, we recommend going down a size. For a more relaxed fit, go up a size.

Any product-specific fit information will be included on the individual product page.

Where can I find product materials and care information?

Materials, product details and any care information will be listed on each individual product page.

Will sold-out products be restocked?

Our core collection will be restocked, subject to availability.

Some seasonal or limited drops may not return once they’re sold out.

For restocks and new releases, we recommend joining the Sable8 mailing list.

What payment methods do you accept?

We accept all major debit and credit cards, PayPal and Klarna.

Available payment options will be displayed securely at checkout.

How do discount codes work?

Promotional codes will be released from time to time.

Any terms, exclusions or expiry dates will be clearly explained when each code is issued.

What should I do if my order arrives faulty or incorrect?

Please contact us at studio@sable8.co.uk as soon as possible with your order details and information about the issue.

We’ll arrange an appropriate refund or replacement.

Will I receive tracking information?

No. Orders are sent via Royal Mail Second Class, which is not a tracked service.

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.

How is my order packaged?

Orders are sent in neutral poly mailing bags to help keep your items protected during delivery.

How can I contact Sable8?

Email us at studio@sable8.co.uk.

We aim to respond within 48 working hours, Monday–Friday.

How can I hear about new drops and restocks?

Join the Sable8 mailing list for first access to restocks, exclusive offers and new releases.

We’ll also use our social channels to tease what’s coming next.